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​​​The iDOCS system was developed to streamline the Debt Review Application process and ensure that Debt Counsellors have an automated and easy-to-use Quotation Module that adheres to NCR requirements and rule sets.
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The system is directly linked to Credit Bureaus to ensure accurate account information in order for Debt Counsellors to do the best possible restructuring calculations.
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Automated calculations within the different rule sets such as DCRS, Balance and Payment Pro Rata as well as custom calculations as per Debt Counsellor’s business rules.
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Automated Document Generation
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Digital Signature capability to touch screen phone and e-mail.
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Supporting Document Upload Portal​
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Consumer information is automatically populated from the Credit Bureau Report.
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Previous Debt Review Applications are listed, including the application status and contact details of the former Debt Counsellor.
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Multiple quotations are provided, allowing Debt Counsellors to set their own quoting rules.
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Credit Life Insurance is included in the quotation, eliminating the need to request additional funds from the consumer after the Form 16 Pack is signed.
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Three layers of authentication enable consumers to sign their Form 16 Application Pack digitally and electronically via smartphones using a one-time PIN.
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Supporting documentation, such as IDs, payslips, and utility statements, can be easily uploaded directly into the consumer's portal via smartphones.
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All PDA Debit Order Mandates and Insurance Mandates are included in the Form 16 Application Pack and will be signed by the consumer digitally and electronically.
The iDOCS Leads Module, is designed to optimize your sales force and equip them with the necessary sales tools to increase your efficiency and reduce any waste in your business.
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Leads can be imported into the iDOCS system.
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The Lead Filter functionality in iDOCS allows the Campaign Manager to set specific criteria, such as displaying only accounts in arrears, previous Debt Review status, and specific CPs.
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The Campaign Scheduler manages scheduled call times and agents according to lead flow. Preferences and the total number of callbacks can be predetermined.
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Leads are assigned only to logged-in Agents, who can view only their own Leads.
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The Script Manager functionality enables the Call Centre Manager to upload campaign-specific scripts.
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Comprehensive Disposition Reports indicate campaign performance, contactability ratios, sales-to-lead ratios, and agent performance per campaign.